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Review

Home > Cars > Mahindra Renault Logan

Sold a 1 year old car? Problems not attended!

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Cars

Review on Mahindra Renault Logan GLX 1.6

Posted on 31/12/08, by Abhijeet Bhargava, Bangalore

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: 328

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Positives

nothing

Negatives

selling car with blemishes, problems and least bothered to service or replace the defects

Review Text

I purchased brand new Logan GLX1.6 from Vijay Auto, the authorized dealer of Logan in Bangalore city.

Engine No: UC26145
Chassis No : MA1LSR4DD7ZF15280
Registration no: KA-01-MD-8921

1. To my Horror I learnt when my car suddenly after stopping bye for 2-3 minutes, in mid way would not start due to Battery failure and the Dealer's Battery experts from M/s Exide came & very specifically informed me just after few months of delivery that battery is out of warranty as it is more then one year old.

- This fact that Battery was old and it is dealers mistake, was accepted by Dealers Sales and service team too. And I was promised that they will replace it with new Battery. My battery replacement is promised but still not done. Every time I follow up, they simply ask since last 3 months next week we will do but next week is not coming to an end. I am afraid warranty will expire and dealer will wash off the hands.

- From my logical investigation I have concluded that the car delivered to me itself was one year old lying with dealer. I have paid fro brand new car and got Old car as How some one can put one year Old Battery in new car??

The Front panel Glass was having wiper scratches from day one and I was informed it will be replaced but not yet done. When ever I enquire they reply we are awaiting replacement from Mahindra & Mahindra Factory.

2. During demo ride I was explained several driving features highlighting ease to maneuver during peak traffic- Such as we need not change the gear even if speed goes down to 10 Kms/hr from 4th to 1st. We just need to raise the accelerator only as gear box is ver high tech almost like auto transmission. After taking delivery I reported to Show room Sales as well as and Dealers Workshop that these features are not there because from day one even at speed of 25-30 kms /hr, I need to drop the gear to lower one from 4th if speed drops other wise it will not take the load.

Now the question is how openly Mahindra & Mahindra and /or their dealer can cheat customer in Broad day light and sit cool. I want replacement and compensation to me from to Mahindra & Mahindra and /or their dealer.