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Review

Refund not processed for KFA cancelled flight

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ezeego1.com

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Review on ezeego1.com Refund not processed

Posted on 28/04/12, by onlygk , Coimbatore

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Review Text

I am Karthic my mobile No. 9994866615.
i have booked a ticket with ezzego1.com (EZR-2012-96489/A) but the the flight which i booked has been cancelled by the KF airlines. more than 45 days passed still ezeego1 has not processed the refund. they replied me as refund is not given by the airlines, but when i cross check with the airlines they stated me as the flight has been cancelled 1 day prior to the departure hence ezeego1 has not settled money to them so their is no reason for the refund by the airlines. Even after this ezeego1 is still saying as refund is not processed by the airlines so we cant pay your money back.

Ezeego1 is real cheater. do not see the offers and book tickets with them.
 

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How often do you book online?

Ans: Once a month

Are you a first time user of this travel portal?

Ans: No

Would you like to recommend this product/service to others?*

Ans: No

Final verdict

They cheated me

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Comments (7)


derebail2009 wrote on 29/04/12

If i can read between the lines, if Kingfisher has clarified that they have not received amount from Ezeego, than they are liable to refund

onlygk wrote on 01/05/12

KF airlines said ezeego1 have no reason for refund from us as they did not paid them. ezeego1 is entirely responsible

Maya Nayak  (Manager, ezeego1) wrote on 02/05/12

Dear Mr. Karthic,

Greetings from ezeego1!

As per our records, one of our executive is already in touch with you for the mentioned query and the same is being worked upon.

Should you require any further assistance; feel free to contact us.

We look forward for your continued patronage and assure you of our best services at all times.

Thanking you,

Kind Regards,
Team ezeego1

onlygk wrote on 02/05/12

yup. i received a call from ur side. lets see when it is going to solve.

Maya Nayak  (Manager, ezeego1) wrote on 23/05/12

Dear Mr. Karthic,

Greetings from ezeego1!

Pursuant to our joint conversation with the airline, refund amount is awaited from airline. As assured, applicable refund would be processed from our end as soon as we receive the credit from respective carrier.

We look forward for your continued patronage and assure you of our best services at all times.

Thanking you,

Kind Regards,
Team ezeego1

Maya Nayak  (Manager, ezeego1) wrote on 11/06/12

Dear Mr. Karthic,

Greetings from ezeego1!

The applicable amount has already been refunded in your account.

Request you to inform us if any other issue is pending resolution with us.

We look forward for your continued patronage and assure you of our best services at all times.

We hope to continue being of service to you in the future.

Thanking you,

Kind Regards,
Team ezeego1

onlygk wrote on 12/06/12

in which date ? amt is not credited in my account for sure


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