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Review

Eureka Forbes - Faulty Product

Aquaguard / Aquasure

Water Purifier

Review on Aquaguard / Aquasure

Posted on 01/06/12, by Jitin Thomas , Thane

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Review Text

I recently purchased a aquasure uv for rs.7499/-. The very next day there is a leak in the machine. I lodged a complaint with their call centre(complaint no -86956644).The technician after 5 days of continuous follow up says the chamber has a leak and that needs to be replaced.

Why does eureka forbes make a faulty product and expect the customers to suffer? this is certainly not done. I need a full product replacement rather than the part change.
 

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Comments (3)


Siddhartha Singh  (Senior Brand manager, Eureka Forbes) wrote on 04/06/12

Dear Mr. Thomas,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Siddhartha Singh  (Senior Brand manager, Eureka Forbes) wrote on 05/06/12

Dear Mr. Thomas,

Thank you for providing your contact details, our service team will contact you soon to resolve the issue.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Siddhartha Singh  (Senior Brand manager, Eureka Forbes) wrote on 07/06/12

Dear Mr. Thomas,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team





 

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