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Review

Aqua Gaurd Water Leakage Eureaka Forbes products

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Aquaguard / Aquasure

Water Purifier

Review on Aquaguard / Aquasure

Posted on 14/04/12, by Rajesh Menon , Chennai

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Review Text

My sincere adivce to the general pulblic is not to buy any of Eureaka Forbes products. Their Service Sucks.

Its more than a month and with repated calls they are not just bothered to get my R.O serviced, despite having an AMC with them.

I have spoken to their regional head Mr. Srikantan, there customer service head Mr. Sarvanan

a) they dont pick up call, nor return calls.

b) give excuses like our phone not working, or travelling etc..

Must tell you that till date there is no remedy, we are back to our mineral water bottels.

Mr. Mr. S. L. Goklaney, Vice Chairman and Managing Director, please wake up ! You guys are no a more trusted brand.

Rajesh Menon
 

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Comments (3)


Siddhartha Singh  (Senior Brand manager, Eureka Forbes) wrote on 16/04/12

Dear Mr. Rajesh,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Siddhartha Singh  (Senior Brand manager, Eureka Forbes) wrote on 16/05/12

Dear Mr. Rajesh,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.

Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Siddhartha Singh  (Senior Brand manager, Eureka Forbes) wrote on 18/05/12

Dear Mr. Rajesh,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.

Please let us know if you have any concerns.

Regards,
Eureka Forbes Team



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