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Complaint against Country Club regarding offers

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Country Club

Travel & Leisure

Review on Country Club

Posted on 04/05/12, by gaurisinghal17 , Delhi

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Review Text

I am Gauri Singhal, from Delhi, would like to make complaint against Country Club, Hyderabad based company for the malpractices they undertake to sell the membership of their club.

I took a joint membership along with my husband on his name Mr. manish singhal, my Country Club membership no is CCDL06V10LB9816. We have paid a sum of Rs. 50,000 in total towards the membership fees for 10 yrs. the membership entitled us 7 days of free holiday in any Country Club owned or tie-up properties in one calender year.

Before we were invited to a seminar at EROS country club, faridabad by their sales team and were given following false promises and were lured to take their membership.

1. We have been informed and also given a list of all their club/restaurants/banquet halls that owned by Country Club, however this year April (2012) when I tried my reservation in manali (Country Club@ Picadilli) in June. I said them Dates could fluctuate according to the availability for 6 nights 7 days. No. of people traveling are 4 adults and 3 children. Age of the children is 3 yrs. 7 yrs and 8yrs respectively. please let me know the charges for the package and availability as soon as possible so that I can able to book as earlier as possible for which they said they have the vacancy from 24th June till 30 June. 1 room is complimentary and I have to pay for 1 room without breakfast and meals per day Rs.2200 was quoted for 6 nights. I agreed i asked them that i have two gift vouchers i have got at the time of my membership can i use it for 1 room and the other will be the complimentary one. they said no because it is an associated property and we can't use gift vouchers on them. i agreed and told them to book my reservation for the same date as per their quotations and they said they will send me bank details as soon as possible in 10 -15 mins. where u can book the reservations by depositing the amount i.e. 13200. since then every day I call about for bank detail they say we have sent... we r sending.... sometime phone get disconnected... sometime line transfer problem the whole 1 month passed and now she said today the priced hiked because of season to 2500 per day per room the room they were giving me complimentary will be charged 500 per day

2. We have been promised that if a holiday is booked 15 days in advance we would be guaranteed reservation in their hotel. But when we tried to book a holiday 90 days in advance we got no response from their reservation team. Repeated attempts to contact them proved futile.

3. We were also promised free transportation from airport/railway station to the hotel and also for sight seeing, but the customer care department informed that no such facility would be available except room.

4. We were also informed that we will be given free passes for events like Dusshera or New Year etc and regular information will be given to us on our email, but no information was ever given to us.

We tried to bring these issues to the knowledge of the management we were unable to get a proper response even from the customer care. There is no grievances redressal mechanism to take care of the customer needs.

In these circumstances we find our selves cheated as the promises given to us while promoting their membership turned out to be false. We therefore request you to take action against Country Club India ltd, Hyderabad, and make them refund the amount we have paid towards the membership as we have no faith in their services/commitments.
 

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