A new name does not give a new product

I was given to understand that strand-by-strand is a procedure where 'virgin hair is put on a film of artificial skin and the skin is pasted on the scalp by using biological adhesive'. This is a sales gimmick. The 'artificial skin' Mr. Shah, Manager, India promised me materialised as a fine net on which hair was stitched. This product is no different from a microweft that Trichology centres offer at one tenth the price I paid for the product(Rs.3.5 lakhs!). This contraption, when put on the scalp, looks like an artificial outgrowth of extremely thick and unmanagable hair which has to be worn long (because of the limitations of the base on which the hairs rest). Besides the discomfort, the hairs cannot be combed or set except in a certain way. The biologically tested adhesive is very uncomfortable and causes the skin to itch. The product is a joke in bad taste. When I asked for a refund I was told that it is company policy not to refund money, which, by the way, is taken in entirety before the product is shown. So, dissatisfied consumers have no right to refund if they are unhappy with the product. The corrupt, ineffective legal system of India and the inordinate delay in getting justice will, the company knows, ensure that not many consumers will litigate to redress their grievance. So business will always be good and the consumer will always feel that he has been given a bad deal.